AlphaCare™ Service is a branded service created exclusively for ALPHAMATIC SYSTEMS’s customers with three (3) Go-to-market packaging namely Managed Service, Contractual Service and Professional Project Service which spans entire IT lifecycle.
AlphaCare™ Service addresses a broad spectrum of customer needs, from desktop deployment, support through data center design, mission-critical and proactive support. It also offers comprehensive service options, from strategic consulting to straightforward maintenance and support.
AlphaCare™ Service provides expertise that customer needs to manage their IT requirements of any size and any types of businesses, as well as to meet the growing needs of their business.
Why AlphaCare™ Services?
AlphaCare™ is solidly supported by our professionally certified and experienced engineers. By knowing that reliable assistance is on the way as and when you need the most, AlphaCare™ gives you the confidence and the ease of mind.
AlphaCare™ comes with a variety of packages that suit best for almost all sizes of companies. Even from costs as low as RM100 upward a month, we provide Unlimited FREE on-line phone support and support virtually all hardware, software and technologies.
Our one-stop IT support center provides you an easy solution as simple as making a phone call. With only a single contact number (our hotline), you’ll no longer face any difficulties or frustrations in getting help when you need most. So, whatever the nature of your problems, a solution is conveniently at your fingertip! Just pick up the phone.
With AlphaCare™, you are given first priority service, ensuring you fastest response and turnaround time with loaner units ie. Switches, routers etc. An account engineer will be assigned to go through thoroughly on the problems in order to deal with complicated problems effectively.
AlphaCare™ lets you spend less time isolating and resolving network problems and focuses more on your own core business activities. We provide you with the best service possible. If the service is not up to your expectation, you may terminate the agreement and request for a refund!
Alphamatic regularly and continuously train our employees to produce the top quality of services to our customers. The engineers are well supported with the best management team who are mainly experienced and trained veteran engineers in the industry not only satisfy their needs but to assure that they achieved their goals.
Alphamatic Systems has very strong in financial backing with RM2.6 Million paid-up capital, RM5 Million in Authorized capital.
We pride ourselves with one of the biggest pool of qualified engineer teams who are not only have years of experience on the job but also possess related professional service namely MCSE (Microsoft), VCP (VMware), ATP/ASE (HPE), CCNA/CCNP (Cisco) etc.