AlphaCare Hardware Maintenance Service provides first-class remote assistance and onsite support for your branded x86 hardware, network equipment and other eligible third-party hardware products, helping you to reduce equipment downtime and increase user productivity.
With AlphaCare Hardware Maintenance Service, hardware problems will be resolved in a timely and professional manner so you can rely on your hardware to be operational again. We can customize the service contract depending to meet your needs such with specific options on response-time, repair commitment and coverage-window.
In general, we offers:
Covers labour, advanced hardware replacement. However, parts replacement is excluded
Both labour and parts replacement are covered
Our methodology in problem isolation and rectification:
- Initial Check
- Execute Diagnostic Test
- Make Necessary Adjustment and Correction
- Replace and Fix Problem
- Problem Recovering Monitoring