Contractual IT Service

Hardware Maintenance

Provides the first class assistance and on-site support for your branded x86 hardware, network equipment and other eligible third party hardware products to reduce equipment downtime and increase user productivity.

it services

Your hardware problems will be resolved in a timely and professional

Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.

IT management services

Features

Hardware based maintenance

Network, servers & storage

Multi-vendors

Flexible coverage

Preventive & comprehensive maintenance

We offer,

SupportPlus+ Service

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Hardware
Maintenance

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Cover labour, parts and advanced hardware replacement but exclude OS & software support.

Comprehensive
Maintenance

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Similar to hardware maintenance including additional selected software and OS support.

Spare Part

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Supply of spare part only as per customer enquiry.

On-demand

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An adhoc incident call diagnosis based on best effort.

Features of offering

SupportPlus+ Service

<img alt="" title="SupportPlus+ Service" data-src="https://alphamatic.com.my/wp-content/uploads/2021/05/SupportPlus-Service-.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://alphamatic.com.my/wp-content/uploads/2021/05/SupportPlus-Service-.png" alt="" title="SupportPlus+ Service" />

Service Level Agreement

SupportPlus+ Service

<img alt="" title="SupportPlus+ Service" data-src="https://alphamatic.com.my/wp-content/uploads/2021/05/SupportPlus-Service-.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://alphamatic.com.my/wp-content/uploads/2021/05/SupportPlus-Service-.png" alt="" title="SupportPlus+ Service" />

Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.

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