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AlphaCare Hardware Maintenance Service is a comprehensive support offering that provides remote assistance and on-site support for your branded x86 hardware, network equipment, and eligible third-party hardware products. Our service aims to minimize equipment downtime and increase user productivity by resolving hardware problems in a timely and professional manner.
Servers are the workhorses of IT infrastructure, processing data, running applications, and storing information. They come in various forms to suit different needs:
Covers labor, parts, and advanced hardware replacement; excludes OS and software support.
Includes labor, parts, advanced hardware replacement, and selected software/OS support.
Incident-based hardware support without SLAs or dedicated helpdesk.
Provides specific spare parts based on customer requests.
| Offers | Helpdesk | SLA | Analysis & Diagnosis | Software & OS Support* | Spare Parts | Advance Hardware Replacement | On-site Support | Preventive Maintenance |
|---|---|---|---|---|---|---|---|---|
| Hardware Maintenance | ✔ | ✔ | ✔ | – | ✔ | ✔ | ✔ | ✔ |
| Comprehensive Support | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| On-Demand | – | – | ✔ | – | ✔ | – | ✔ | – |
| Spare-Part Only | – | – | – | – | ✔ | – | – | – |
Get tailored IT support that matches your needs, speed, and budget. Whether you want a customized plan or a standard option, we deliver exceptional service to meet your expectations.
| SLA | Hours of Coverage | Phone or Remote Response Time | Onsite Support Time | Preventive Maintenance |
|---|---|---|---|---|
| STANDARD | 8 x 5 | 1h | NDB | ✔ |
| ADVANCE | 7 x 24 | 1h | 4h | ✔ |
| PREMIUM | 7 x 24 | 30 mins | 2h | ✔ |
Contact us today!
Schedule a consultation to discuss your specific needs and learn how AlphaCare Hardware Maintenance can keep your business running smoothly.
