loading
AlphaCare IT Hardware Maintenance Service in Selangor is a comprehensive support offering that provides remote assistance and on-site support for your branded x86 hardware, network equipment, and eligible third-party hardware products. Our service aims to minimize equipment downtime and increase user productivity by resolving hardware problems in a timely and professional manner.
Covers labor, parts, and advanced hardware replacement; excludes OS and software support.
Includes labor, parts, advanced hardware replacement, and selected software/OS support.
Incident-based hardware support without SLAs or dedicated helpdesk.
Provides specific spare parts based on customer requests.
Optimize your IT Hardware Maintenance in Selangor with our reliable services, ensuring maximum system uptime, proactive monitoring, and expert troubleshooting.
| Offers | Helpdesk | SLA | Analysis & Diagnosis | Software & OS Support* | Spare Parts | Advance Hardware Replacement | On-site Support | Preventive Maintenance |
|---|---|---|---|---|---|---|---|---|
| Hardware Maintenance | ✔ | ✔ | ✔ | – | ✔ | ✔ | ✔ | ✔ |
| Comprehensive Support | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| On-Demand | – | – | ✔ | – | ✔ | – | ✔ | – |
| Spare-Part Only | – | – | – | – | ✔ | – | – | – |
Get tailored IT support that matches your needs, speed, and budget. Whether you want a customized plan or a standard option, we deliver exceptional service to meet your expectations.
| SLA | Hours of Coverage | Phone or Remote Response Time | Onsite Support Time | Preventive Maintenance |
|---|---|---|---|---|
| STANDARD | 8 x 5 | 1h | NDB | ✔ |
| ADVANCE | 7 x 24 | 1h | 4h | ✔ |
| PREMIUM | 7 x 24 | 30 mins | 2h | ✔ |
Contact us today!
Schedule a consultation to discuss your specific needs and learn how AlphaCare Hardware Maintenance can keep your business running smoothly.
